Exchange and return policy

Our commitment is to provide the highest levels of service, to ensure the satisfaction of our customers



1- In the event of any manufacturing defect or damage to the product:

Zayan customers have the right to replace / return the product that contains a manufacturing defect or damage without shipping fees, provided that the product is packaged and in its original condition, with the purchase invoice, within 3 days from the date of receiving the product. The customer also has the right to choose one of the following options after receiving Zayan the product and ensure that it complies with the conditions:

Retrieving the value of the product via a bank transfer, and this procedure takes 3 working days.

Replace the damaged product with a new product of the same value.

Second, in the event that you want to exchange / return the product without any manufacturing defect:

Zayan customers have the right to exchange / return the product, provided that the product is wrapped and in its original condition, with the presence of the purchase invoice, within 3 days from the date of receiving the product, and in this case the customer bears the costs of shipping / delivery and return

Third: In the event that the customer’s invoice includes free shipping, and he wants to return some or all of the products, the customer will bear the value of free delivery in addition to the return value.

Fourth: Payment upon receipt. In the event that the customer requests the option to pay upon receipt, any additional request (detailing, size adjustment, etc.) will be processed after transferring an advance payment.

The customer has the right to choose one of the following options after Zayan receives the product and ensures that it conforms to the conditions:

Return the value of the product.

Replacing the product with another product of the same value.